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Privacy Policy

Effective Date: 1/2/2026

At SoundworxBuild we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.soundworxbuild.co.uk. 

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1. Information We Collect

We collect information to provide better services to our clients. 

  • Contact info: Name, phone number, email address, and postal address.

  • Project details: Site addresses, architectural plans, and planning notes.

  • Financial data: Bank details and billing records for invoices.

  • Technical data: IP addresses and website cookies if you run a business site.

 

2. How We Use Your Information

We use your information based on legitimate interest or contractual necessity to:

  • Replying to enquiries and sending price quotes.

  • Managing building projects and hiring sub-contractors.

  • Processing payments and keeping financial accounts.

  • Meeting legal requirements like building regulations and health and safety

 

3. Sharing Your Information

We do not sell or lease your personal information. We may share data with: 

  • Sharing details with trusted tradespeople or structural engineers working on your project.

  • Giving data to local authorities for planning or building control.

  • Complying with legal duties or preventing fraud.

 

4. Data Retention

We retain your personal information only for as long as necessary: 

  • We store files securely with restricted access and password protection.

  • You can ask to see, change, or delete your personal data at any time

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5. Your Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of the data we hold about you.

  • Correction: Request that we update incorrect information.

  • Deletion (Right to be Forgotten): Request that we delete your data, provided it does not conflict with legal obligations.

 

6. Security

We are committed to ensuring your information is secure. We use industry-standard measures to prevent unauthorised access or disclosure.

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7. Cookies

Our website uses "cookies" to improve your experience. You can choose to accept or decline cookies through your browser settings, though this may prevent you from taking full advantage of the website. 

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